Shipping & Tracking FAQ

Custom & Duty Fee: All international buyers are responsible to cover any possible custom fee or import tax that maybe applied at his/her country. We are obligated by export law of Israel to declare an order price as it was stated in your PayPal bill. You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods. There is no way for RH Electronics (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your postal system may charge you! If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds. Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will describe the cost of your order and the contents. We cannot mark orders as "gift" or lower the values.


Handling time: 5 business days to process international orders required after receiving cleared payment. This does not include the number of business days the shipping service will take to deliver the item to you. We can upload a tracking number during handing time even before your package was transferred to logistic company for the delivery.

Shipping: Take note, international shipping is more complicated and longer than domestic, that's why when you buy internationally it mean you are agree to wait for the package. For Economy International Delivery default stated time is 3-5 weeks. Some countries may take longer because of your country custom regulation rules or postal service. USA usually take 2-4 weeks; Europe 1-4 weeks; Australia 2-4 weeks; Germany 3-6 weeks; Israel 3-7 days; Russian Federation 4-8 weeks; All other countries 3-5 weeks default delivery time. Please contact us if you not received your package during 30 days.

During checkout you can select available and preferred shipping method for you country. We offer Economy International Shipping and Priority International Express Delivery. If you cannot wait 21-40 business days for the delivery please select faster and more expensive method in advance! We do not accept any claims for shipping time if you have chosen the cheapest Economy Shipping! Economy Shipping mean we'll send your items with Registered Air Mail, but we cannot promise it will be fast, because it depends on post service, flights schedules, weather accidents, custom processing and other things that out of our control.


International Registered Mail: Standard shipping service 21-40 business days. Available to all countries. All products are qualified for this shipping method. 

Registered Air Mail

International Priority Mail EcoPost: Priority shipping service 7-15 business days. Similar to Air Mail, but much more faster. Available to USA, France, United Kingdom, Australia, Spain, Belgium, Holland, Switzerland, Sweden and Canada. Most of the products are qualified for this shipping method.

EcoPost Priority Mail


Domestic Israel Shipping Method: For Israeli residents only, delivery time 3-10 business days. 

Note for Germany: Deutsche Post process very slowly all commercial packages from non EU countries. Please expect your packages during 15-45 business days.


How to track your delivery:

After the package was sent abroad, and depend on your destination, please follow the links:

USA http://usps.com

Canada http://canadapost.ca

Europe and all other countries: http://17track.net

Please contact us via email or contact form if you need additional information regards shipping.